Support is our Priority!
Have questions about your account, billing terms, upgrades or troubleshooting? The Tierra Hosting Team is here to help. Simply put, we have assembled the best team to help you with any website hosting questions you have. Whether you have quick questions and desire quick answers, or you have more complicated or in-depth issues, our staff readily available.
Tierra Hosting provides you with all the information you need when it comes to both novice and expert topics in developing your website. The knowledgebase is a searchable database of some of the most common questions and support issues.
If you have an issue you cannot find answered elsewhere, feel free to contact our support team. Our team of web hosting experts are more than happy to help. Through our support ticket system, located in the Client Area, we will efficiently manage any issue you may have with your services. You can easily submit a ticket or check the status of a previously submitted ticket.
Service Agreement A legal contract between Tierra Hosting and all customers.
Terms of Service (TOS) Specific rules and regulations governing use of Tierra Hosting services.
Domain Registration Agreement Agreement for domain names registered through Tierra Hosting.
Resource Usage Policies (RUP) Specific rules and regulations governing resource usage.
Guarantees Detailed explanations of and terms pertaining to our three guarantees.